- Sales 0800 027 0011
- Live Chat
Traditional voice systems can be inflexible and expensive, and administering your users, phone lines and call routing is time-consuming. That’s where Hosted IP Voice comes in, providing you with a unified telephony estate, so you don’t have to manage complex equipment.
Instead of designing your business around the limitations of your infrastructure, Hosted IP Voice flexes with the requirements of your organisation. The service gives you all the features and functionality you need to work effectively, with the freedom to add and remove licenses as your needs change.
Workers on the road or at home can use the same number wherever they are, and it’s simple to manage the service yourself from any location. It’s also possible to set up additional branches without worrying about sourcing new systems and making them interoperate.
Hosted IP Voice uses a comprehensive Web-based Admin Portal that gives administrators total control over system functionalities. This enables them to allocate each user a login and user profile providing access to whichever services and functions the administrator decides is appropriate.
Whether your business needs to comply with regulations, follow in-house quality assurance, or train its staff, Call Recording stores your calls and lets you manage them in a structured, organised fashion. The THUS Service Portal provides access to all recordings. You can download or stream to a PC, organise into folders, annotate and rate for various uses, and rename or delete as required.
Listen in to calls live, for training, management and regulatory purposes. Intervene and take over calls when necessary.
THUS Hosted IP Voice lets your staff access their personal voicemail messages at any time by dialling a dedicated extension. Alternatively they can access voice messages from a voicemail ‘inbox’ via their own Personal Portal, which lets them stream, download and organise their messages. Voicemails can also be forwarded to any mobile phone or automatically emailed as .wav files, so your agents need never miss a message.
Interactive Voice Response establishes a logical and easy-to-use front-end menu system that enables the individual customer to make the right selections, and be effectively routed either to pre-recorded information or the most appropriate person to take the call.
This lets your administrators configure Call Forwarding Rules, where one or more actions are attempted by the system in succession under certain conditions. The Call Forwarding Groups feature means rules can forward calls to multiple destinations, whereas Break Out from Voicemail lets the caller switch from voicemail to another number, group or service.
Using a dedicated access number, users can engage in an audio conference, which can be recorded in its entirety.
The service builder is a powerful automated call flow management tool that uses an intuitive drag-and-drop interface. This allows you to create individual call routing patterns and also helps you develop more complicated IVR menus as necessary.
Whisper prompting provides the B-party with a short audio prompt prior to connecting the caller. Use this, for example, to confirm the caller’s location, number dialled or service selected.
The Hosted IP Voice Switchboard allows various functions of the system to be controlled using a versatile drag and drop operator console, acting as a virtual ’switchboard on a screen’. Callers can request assistance and be transferred among different user extensions, hunt groups or conferences.
Twinning allows you to pair an external number with your internal Hosted IP Voice phone, so that if you are away from your desk, you can pick up calls on your mobile or other phone.
Pull to ground also allows calls forwarded to another number to be sent back to the user’s Hosted IP Voice phone.
Hunt groups are used in an office situation where there are several phones in a location, and the caller needs to get through to any of these. There are three kinds of hunt groups: Parallel (phones ring at once), Terminal (phones ring in sequence), and Cyclic (phones ring in sequence, always trying the longest waiting user first).
The iPathTM softphone gives you full computer telephony integration (CTI). Initiate, transfer and manage calls from your desktop. The soft client can be ‘paired’ with an IP phone, i.e. controls on either will work in tandem.
Each individual employee is able to easily control the routing of their incoming calls via the Personal Portal.
We provide a range of iPath handsets which are fully integrated with Hosted IP Voice and the iPath soft client.
You can deploy Hosted IP Voice to replace any end-of-life system, while retaining platforms which are still fit-for-purpose and using SIP Trunking to bring them into a single manageable framework alongside newly-deployed Hosted IP Voice sites and home-workers.
Hosted IP Voice allows workers to use the same number wherever they are – at home, on the road or hot-desking.
Hosted IP Voice can be deployed with minimal capex and eliminates almost all annuity hardware maintenance costs. Efficiency gains due to centralised management provide additional ‘soft’ cost savings which further strengthen the business case.
As upgrades go live on our central platform, they do not cause disruption to your business. Unlike a premise-based platform, new software versions do not require large unexpected CAPEX investments to be rolled out across your whole estate.
Hosted IP Voice allows you to transfer calls between sites without taking up multiple PBX lines, and gives you free calls between sites.