Demon Knowledgebase

Network Status

Latest Issues

Current status information (Demon Status Line - 0800 027 0384)

1. 14/05/2012 08:55

   The previously reported issue affecting Demon Web Hosting customer's experiencing issues with MY SQL and ASP Scripts was resolved on the 12/05/2012 following a device reload.

2. 12/05/2012 19:50

   Websites hosted on the Demon Web Hosting and Homepages servers may currently be unavailable. Engineers are investigating.

3. 11/05/2012 16:49

   Websites hosted on the Demon Web Hosting and Homepages servers may currently be unavailable. Engineers are investigating.

4. 11/05/2012 15:22

   The previously reported issues with DataStream connectivity have now been resolved following a device reload.

5. 11/05/2012 13:52

   Investigations are on going, an engineer will be attending site with a view to restoring service as soon as possible. Further updates to follow

6. 11/05/2012 11:26

   Some Demon DataStream customers may currently be experiencing problems with connectivity. Engineers are investigating

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Latest Broadband Issues

Current exchange status information

1. There are no recent issues.

Demon Announcements

1. Demon Broadband Essential Maintenance on 28th March Viewed 727 times since Mon, Mar 26, 2012
   We strive to provide an optimal level of service to our Demon Customers and will be reloading two of our network routers on 28/03/2012 at 03:00am to ensure customers benefit from the best possible service. This will cause... Read More
2. New Email Service - Almost Here! Viewed 2311 times since Tue, Feb 7, 2012
   We recently told you that we'll be migrating customers with Demon email services to a brand new, Microsoft Exchange based email platform. That time is almost here! It is important that you regularly check the Demon Blog, the Demon Forum... Read More
3. New Email Service - Coming Soon! Viewed 2390 times since Wed, Dec 14, 2011
   Here at Demon we’re committed to improving the experience we provide, so based on your feedback we’re delighted to announce that we’re introducing a new and improved email service based on Microsoft Exchange 2010 technology.  ... Read More
4. Your Postmaster@ Email Address Viewed 2144 times since Fri, Nov 11, 2011
   We've been sending some important service emails over the past few months and noticed that we can't get through to some customers.  Please, please don't forget to accept emails via your 'postmaster@' email... Read More
5. Spam / Phishing Email Alert for Demon Customers Viewed 1518 times since Thu, Oct 13, 2011
   We are currently receiving reports from some Demon customers in receipt of a spam / phishing email from help1@demon.co.uk encouraging users to register their account for additional security.  This email does not originate from... Read More
6. Update on UK Upload Server Viewed 1923 times since Thu, Jul 28, 2011
   The previously reported issue with CGI scripts on our uk-upload web hosting platform has now been resolved.  However, there is still an ongoing issue with telnet access.  Engineers are continuing work to restore the telnet service. ... Read More
7. Data Centre Power Issue Viewed 2234 times since Thu, Jul 28, 2011
   Unfortunately yesterday we had a data centre power issue affecting www.demon.net and all DVS customers and customer websites. We apologise for any inconvenience caused and would like to confirm all services are working normally now. The outage... Read More
8. Demon Broadband Essential Maintenance Viewed 3291 times since Wed, Jul 13, 2011
   We will be carrying out essential maintenance on the Demon Broadband network between 00:01 and 06:00 on Thursday 14th July 2011.   It is necessary to make a change to our broadband network in order to re-distribute the spread of customers... Read More
9. UK Upload Server Maintenance Viewed 1624 times since Fri, Jul 8, 2011
   We will be carrying out emergency maintenance on the uk-upload commerical web server between 20:00 on Monday 11th July and 16:00 on Tuesday 12th July. During this maintenance activity web content will continue to be served but the ability to upload... Read More
10. Issue with Telephone Support - Resolved Viewed 1530 times since Wed, Jul 6, 2011
    We are currently experiencing issues with Demon Home and Home Office Broadband telephone support. Our call centre is unable to receive inbound calls from customers.   This is being treated with the highest priority and engineers are working... Read More
11. DEMON NAME SERVER CHANGE Viewed 3778 times since Tue, May 31, 2011
    IMPORTANT INFORMATION DEMON NAME SERVER CHANGE (ns2.demon.co.uk) As part of our ongoing routine maintenance activity, we will be replacing the Demon Name Server ns2.demon.co.uk. This server change will take place on Thursday 16th June 2011... Read More
12. Withdrawal of DFax Service Viewed 4046 times since Thu, Mar 24, 2011
    Here at Demon we're committed to providing innovative products at competitive prices, and constantly review what we're currently offering to customers.   Recently some customers experienced intermittent availability of our DFax... Read More
13. Changes to Status Information Viewed 5570 times since Fri, Feb 25, 2011
    Please note: As of Monday 28th February 2011 we are withdrawing the 'finger' service on gate.demon.co.uk which provides various reports on our current service status.   The following 'finger'... Read More
14. SDSL Migration Viewed 7590 times since Fri, Feb 11, 2011
    As a Cable&Wireless Worldwide business, THUS Limited is able to take advantage of the UK’s most extensive next-generation network, built to support the mission critical communications of UK businesses. We are pleased, therefore, to announce... Read More
15. MailDefender Essential Maintenance Sat 29th Jan - Sun 30th Jan 2011 Viewed 3712 times since Thu, Jan 27, 2011
    On Saturday 29th January between 08:00 and 17:00, there will be an interruption of up to 5 minutes to the Mail Defender service to allow for essential planned maintenance. No emails will be lost during this time, with emails held before being... Read More
16. Demon Status Update on Twitter Viewed 4289 times since Tue, Jan 25, 2011
    Great news! We now have an @DemonStatus Twitter feed to keep you informed of our network status. Just follow us at http://www.twitter.com/DemonStatus and you’ll find out first hand if there are any problems at your exchange. Don’t... Read More
17. Changes to Demon Residential Technical Support Viewed 5160 times since Wed, Dec 1, 2010
    From Wednesday 1st December 2010 Demon Broadband will be changing the opening hours of Demon Residential Technical Support.  It will be available on 0845 272 2666 from 8am to 8pm, 7 days a week.   Demon is committed to providing ... Read More
18. EMERGENCY MAINTENANCE - 23rd Nov Viewed 4746 times since Tue, Nov 23, 2010
    Please be advised that we will be carrying out emergency maintenance between 03:00 - 05:00 on Thursday 25th November. This work is to balance the load on some of our main ADSL connections. During this period some customers may experience a short... Read More
19. Change to Business Broadband Usage Viewed 13677 times since Thu, Jul 22, 2010
    IMPORTANT INFORMATION Change to Demon Business Broadband services. At Demon we're committed to providing the best business broadband services, which means taking tough decisions to protect our network and quality of service. Recently we'... Read More
20. Time Server Maintenance Viewed 7412 times since Wed, Jun 30, 2010
    Dear Customer As part of our routine maintenance activity, between 10:00 - 14:00 on the 8th July 2010 the following changes are being made to the Network Time Protocol (NTP)and caching Domain Name System(DNS)service: Existing DNS servers that are... Read More
21. LLU ADSL2+ Expansion Roll Out Viewed 64280 times since Wed, Jun 16, 2010
    We are committed to enabling as many of our customers as possible to benefit from ADSL2+ technology which can deliver both increased broadband upload and download speeds. As such, we are pleased to announce that 140 Exchanges have been approved for... Read More
22. Service Improvements Viewed 12255 times since Mon, Mar 8, 2010
    Dear Customer A number of customers have recently completed a survey helping us to understand more about the performance of the new ADSL2+ service. As a result of the survey we have implemented a number of improvements aimed at providing a better... Read More
23. Notice of File Transfer Protocol (FTP) Service Withdrawal Viewed 13864 times since Mon, Mar 8, 2010
    Dear Customer, Notice of File Transfer Protocol (FTP) Service Withdrawal We are writing to inform you that as of the 30th of March 2010, we will no longer be offering the Demon FTP service, available at ftp.demon.co.uk. The Demon FTP server... Read More