Demon Knowledgebase

Customer Services

1. Demon Broadband FAQ Viewed 19390 times since Mon, Feb 22, 2010
   Q.How long will it take to set up my Demon Broadband account? Q.Can I migrate from my existing ISP? Q.What is the minimum contract period? Q.What happens if I move address? Q.Are there any usage limits or restrictions?... Read More
2. Moving Home FAQ Viewed 7269 times since Tue, Feb 9, 2010
   Moving Home FAQ Q.I'm moving house, how do I transfer my broadband service to my new address? Q.I'm moving my old telephone number to my new address. Will my broadband service transfer automatically? Q.My new address... Read More
3. THUS IWF Web Filter Viewed 1585 times since Tue, Feb 9, 2010
   Why have you implemented the web site blocking? Why does THUS not already have this web blocking in place? Does this system block all illegal content? What about offensive or racist sites – will they be blocked too? How will your... Read More
4. THUS Acceptable Use Policy Viewed 82 times since Tue, Feb 9, 2010
   To use Demon Internet and/or THUS limited products and services, you must comply with the provisions of this Acceptable Use Policy ("AUP") at all times. Please note that in this AUP, "we"/"us"/"our" denotes THUS plc and its Demon Internet brand,... Read More
5. How To Pay Viewed 15851 times since Tue, Feb 9, 2010
   By Direct Debit or Credit Card If your payment is by Direct Debit or credit card then no further action is required from you other than ensuring that your payment details are up to date. If your Direct Debit or credit card details have... Read More
6. Direct Debit Form Viewed 4863 times since Tue, Feb 9, 2010
   Demon Direct Debit Form Direct Debit is a simple way to pay your bills. It is convenient and easy to setup. If you would like to pay by Direct Debit, then please download and print the Direct Debit Instruction Form here and return it to: Demon... Read More
7. Demon Complaints Policy Viewed 1524 times since Tue, Feb 9, 2010
   What is our complaints policy? We are committed to offering you a first-rate service and we're only happy if you are. We want to hear from you, so please give us your feedback, good or bad. We want your use of our products and services to be... Read More
8. Consultancy for visually impaired customers Viewed 1253 times since Tue, Feb 9, 2010
   APART Consultancy For visually impaired or otherwise disabled customers. The Disability Discrimination Act (DDA) states that any provider of services such as restaurants, airlines, or ISPs should ensure that their services are fully accessible to... Read More
9. Billing and Payment FAQ Viewed 2448 times since Tue, Feb 9, 2010
   Q.I didn't receive last month's invoice, can I get a copy? Q.I was told that my monthly charges would be £**, but I have been charged more than this - why? Q. I didn't receive last month's invoice, can I get a copy... Read More