Moving Home FAQ
Q.I'm moving house, how do I transfer my broadband service to my new address?
Q.I'm moving my old telephone number to my new address. Will my broadband service transfer automatically?
Q.My new address has a new telephone number. What do I need to do?
Q.I have to re-order my broadband service. Can I transfer my existing hostname to the new service?
Q. I'm moving house, how do I transfer my broadband service to my new address?
As your broadband service is delivered via your telephone line it will be necessary to cancel your existing service and re-order. To do this, send an email from your Demon account to customerservices@demon.net, or call 0845 271 0666. The cancellation period is 30 days. You then need to re-order at your new address. You can either do this via our online registration form, available at http://www.demon.net or you can call our sales team on 0800 027 0582. A new Broadband service will take approximately 7 to 10 working days to set up and as it is a new service you will be starting a new 12 month contract at your new home.
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Q. I'm moving my old telephone number to my new address. Will my broadband service transfer automatically?
A. No. You will need to ensure that your broadband service is terminated at your current address before applying for a broadband service on the same telephone number at your new address.
The cancellation period is 30 days, so you need to ensure that you request the cancellation in time for you to re-order on the same number at the new address (Please see "I'm moving house, how do I transfer my broadband service to my new address?" for a full explanation).
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Q. My new address has a new telephone number. What do I need to do?
A. Customers who wish to re-order their Broadband service on a different telephone number at their new address can do so at any time. Simply fill out our online registration form, available at http://www.demon.net or you can call our sales team on 0800 027 0582. A new Broadband service will take approximately 7 to 10 working days to set up.
You will also need to cancel the broadband service at your current address (Please see "I'm moving house, how do I transfer my broadband service to my new address?" for a full explanation) and take a copy of any web pages that you have on your existing Demon hostname as you will need to re-upload the content to your new webspace when your new broadband service goes live.
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Q. I have to re-order my broadband service. Can I transfer my existing hostname to the new service?
A. If you wish to keep your hostname you will need to set up your new broadband service on an alternative hostname, for example, if your existing hostname is 'crest' then choose 'crest1' as the hostname for your new order. This will enable you to continue to send and receive email under your previous service during the provision of your new broadband service. Once the new service has been activated, you can contact our Customer Services team on 0845 271 0666 to revert to your original hostname.
If you have a Business Broadband service you will not be able to move your hostname to your new service (you will be allocated a new hostname) and your IP Address will change. Once your new service has gone live you will need to contact our Service Plus team to update any domain name DNS settings for mail and web services to point to your new IP Addresses.
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